Guidelines for contacting Threat Protection support
Threat Protection Support cannot perform the following actions:
- Provide sensitive account info via email or phone
- Troubleshoot or answer questions about domains not associated with the Threat Protection account used to contact support
We will never ask for your personal information
Do not share any sensitive information, such as passwords, credit card numbers, private keys, or API keys with Threat Protection via email or phone.
Methods for contacting support
- Contact support via your account in the support portal (support.baffinbay.com)
- If you’re unable to access your support portal account, you can contact support via email at support@baffinbay.com
- If you’re facing a cybersecurity emergency and require immediate support, call our 24/5 Emergency Hotline: +1 (844) 739-9898. For the weekend emergency out of hours number, call +4610-808 56 91